Application Development & Experience Design 路 Public Sector

Modernizing municipal water operations for a top-10 US city

A major municipal water provider in one of the ten largest US cities

Discuss a similar engagement All client success

The challenge

What the client was trying to solve

Outdated ERP and business applications on AS/400 with legacy RF scanners were holding back operational efficiency and the user experience.

Practice: Application Development & Experience Design

The business problem

  1. 01

    Inefficient legacy systems on AS/400 and legacy RF scanners limited operational effectiveness.

  2. 02

    Frequent hardware failures disrupted daily operations and caused costly delays.

  3. 03

    Poor system integration created silos and prevented real-time decision-making.

VentureSoft's approach

How we worked back from the outcome

An as-is study leading to a modern SAP-enabled system with RFID tracking and a redesigned user interface.

  1. Ran an in-depth as-is study to map existing processes, identify inefficiencies, and highlight critical gaps.

  2. Designed and implemented a modern SAP-enabled system integrated with RFID for real-time tracking.

  3. Wrote comprehensive functional specifications to guide development, testing, and production.

  4. Upgraded the graphical user interface to improve usability and reduce hardware dependency.

Architecture

Problem, thinking, technology, outcome

The system as it runs, from the business problem on the left to the measured result on the right.

  1. Business problem

    Legacy AS/400 and RF scanners

    Hardware failures, silos, no real-time view

  2. VentureSoft thinking

    As-is study and functional specifications

    Processes mapped, gaps identified

  3. Technology

    SAP-enabled system

    Modern core for water operations

  4. Technology

    RFID tracking

    Real-time asset and inventory visibility

  5. Technology

    Upgraded user interface

    Usability up, hardware dependency down

  6. Measured outcome

    Scalable, integrated operations

    GenAI-assisted customer acquisition

Technology

  • SAP
  • RFID
  • GenAI
  • AS/400 migration

The outcome

What the engagement delivered

  • Boosted customer acquisition through GenAI capabilities.
  • Enhanced scalability and operational efficiency with modern cloud technologies.
  • Improved system integration and expanded offerings.

What changed

A city utility running on AS/400 and failing scanners now runs on an integrated SAP core with real-time RFID visibility and an interface its teams can use.

Related success stories

More problems, solved the same way

All client success

  1. Application Development & Experience Design 路 High Tech

    A partner management platform launched a year sooner, at 70% lower cost

    1 year

    faster time to market

  2. Application Development & Experience Design 路 Business Services

    A serverless portal that lifted usage 12% and cut manual effort

    12%

    increase in portal usage, reducing manual effort

  3. Data, Analytics & AI 路 Consumer Goods

    Cutting cooler repair time by 70% with IoT and machine learning

    70%

    reduction in cooler repair turnaround

Have a similar problem? Let's solve it.

Tell us what is not working. We will work backwards from the outcome you need to the technology that gets you there.

Talk to us All client success